1. Who we are
Dive Outreach and HelloDive are operated by HelloDive Media & Travel Limited, a New Zealand company responsible for your personal information. Dive Outreach helps dive-industry businesses reach the Chinese market through social media, Chinese content, paid advertising and offline promotion.
2. What we collect and why
- Enquiries: our Facebook and Instagram instant forms collect your name, company name and work email. Our website forms collect your name, email, phone number and message; the main enquiry form also includes an enquiry topic.
- Consultations: Calendly collects the details you enter when booking, including your name, email and appointment details. We also keep correspondence about your enquiry.
- Other website services: we collect an email address if you separately subscribe to our newsletter, account and contact details if you use our client portal, and visit information as described below.
We use enquiry and booking details to respond to you, discuss your marketing needs, arrange your free, no-obligation, 45-minute one-to-one discovery call, and follow up about that enquiry. Other information supports the service you choose or helps us understand and improve website use.
Providing information is voluntary. Without a usable contact email, we may be unable to respond or arrange your consultation. An enquiry or booking does not subscribe you to ongoing marketing emails. Newsletter subscription is a separate, optional choice.
3. Who handles your information
HelloDive team members in New Zealand and China handle enquiries. We manually download Meta leads into spreadsheets stored on company or team computers.
We use these services to handle information:
- Meta (Facebook and Instagram): advertising enquiry forms.
- Our website form and Tencent Exmail: delivery of website enquiries to info@hellodive.com.
- Calendly: consultation bookings.
- Mailchimp (Intuit): our separate newsletter subscription.
- Website hosting and database services: running the website and storing website statistics and client-portal records.
- Google Analytics and Baidu Analytics: usage measurement on older website pages.
Our team and service providers may process information outside your country. Team access includes New Zealand and China; international platforms may process information in other countries under their own privacy policies. See the policies for Meta, Calendly and Intuit.
4. Storage, security and retention
Computers holding exported lead spreadsheets require a login password, and access to those spreadsheets is limited to HelloDive team members responsible for enquiries. The public website uses HTTPS, and website enquiries are sent through an encrypted connection to our email service.
We do not currently have a fixed deletion schedule for enquiry records or exported leads. You can contact us to request deletion. Website statistics are kept separately and can be removed through the website’s maintenance process; browser storage lifetimes are described below.
6. Your choices and rights
Email marketing@hellodive.com to request access to, correction of or deletion of your personal information, or to ask us to stop following up. You can also reply to our emails to stop enquiry-related contact. Separate newsletter subscriptions can be cancelled using the unsubscribe link.
We may need to verify your identity before handling a request. We will consider requests under applicable law and explain any reason we cannot fulfil them. Information held independently by a platform may need a separate request to that platform.
7. Contact us
HelloDive Media & Travel Limited
101 Manuka Street, Stokes Valley, Lower Hutt 5019, New Zealand
Email: marketing@hellodive.com
We may update this policy as our practices change. The date above shows the latest update.